February 7, 2017

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KPI:er - vad är det?

February 7, 2017

KPI - Ni har säkert hört ordet i ett sammanhang kopplat till mätning, analys, försäljning eller liknande. Event Compass modeller är baserad på en rad indikatorer och mätpunkter, KPI:er. Men vad är egentligen KPI:er? Eftersom det här är ett engelskt uttryck hoppar vi över och byter språk.


What Are KPIs?

From Wikipedia: A performance indicator or key performance indicator (KPI) is a type of performance measurement.[1] An organization may use KPIs to evaluate its success, or to evaluate the success of a particular activity in which it is engaged. Sometimes success is defined in terms of making progress toward strategic goals,[2] but often success is simply the repeated, periodic achievement of some level of operational goal (e.g. zero defects, 10/10 customer satisfaction, etc.).


Accordingly, choosing the right KPIs relies upon a good understanding of what is important to the organization. 'What is important' often depends on the department measuring the performance - e.g. the KPIs useful to finance will be quite different than the KPIs assigned to sales. Since there is a need to well understand what is important (to an organization), various techniques to assess the present state of the business, and its key activities, are associated with the selection of performance indicators. These assessments often lead to the identification of potential improvements, so performance indicators are routinely associated with 'performance improvement' initiatives.


A very common way to choose KPIs is to apply a management framework such as the balanced scorecard. Key performance indicators define a set of values used to measure against. These raw sets of values, which are fed to systems in charge of summarizing the information, are called indicators. Indicators identifiable and marked as possible candidates for KPIs can be summarized into the following sub-categories:


  • Quantitative indicators which can be presented with a number.

  • Qualitative indicators which can't be presented as a number.

  • Leading indicators which can predict the future outcome of a process.

  • Lagging indicators which present the success or failure post hocInput indicators which measure the amount of resources consumed during the generation of the outcome

  • Process indicators which represent the efficiency or the productivity of the process

  • Output indicators which reflect the outcome or results of the process activities

  • Practical indicators that interface with existing company processes.

  • Directional indicators specifying whether an organization is getting better or not.

  • Actionable indicators are sufficiently in an organization's control to affect change.

  • Financial indicators used in performance measurement and when looking at an operating index.


Key performance indicators, in practical terms and for strategic development, are objectives to be targeted that will add the most value to the business.[3] These are also referred to as 'key success indicators'.


Invecklat - ja! Men vårt team av forskare har identifierat och skapat KPI-modellen, Event Compass baserat på de framgångsfaktorer som byggt och utvecklat de mest framgångsrika evenemangen globalt. Nu har ni möjlighet att jämför och utveckla ert evenemang genom olika KPI:er och tillsammans hoppas vi att ni hittar fram till era 'succé indikatorer'!



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